Terms & Conditions

Version Lens Sweden AB (operating under “Nalvin”)

Updated: 6 May 2025

Table of Contents

1. Preamble

2. Parties & Definitions

3. Scope of Service

4. User Accounts & Access

5. Data Processing & Privacy

6. Intellectual Property

7. Fees & Payment

8. Warranties & Disclaimers

9. Limitation of Liability

10. Indemnification

11. Confidentiality

12. Term & Termination

13. Support & Service Level Agreement

14. Changes to the Agreement

15. Governing Law & Dispute Resolution

16. Miscellaneous

1. Preamble

This Agreement governs the provision and use of the Nalvin Product Manager Agent (the Service) by Version Lens Sweden AB, trading as “Nalvin” (“Nalvin”), and you, the Customer. By subscribing to or using the Service, the Customer and its Users agree to be bound by this Agreement.

2. Parties & Definitions

2.1 Parties

• Nalvin: Version Lens Sweden AB (Org-Nr: 559388-6657), a Swedish limited company, licensor and operator of the Service.

• Customer: the legal entity entering into this Agreement with Nalvin.

• User: an individual authorised by the Customer to access and use the Service.

2.2 Definitions

3. Scope of Service

3.1 Provision of Service

Nalvin will provide the Service as described in the Documentation.

3.2 Capabilities

• Reading and writing data in Slack, Linear, Microsoft Teams, Jira and Notion.

• Extensions via Webhooks, API Integrations, Zapier and MCPs only to the extent the Customer instructs.

3.3 Use of Customer Data

All Customer Data is used solely to deliver the Service. Nalvin and its affiliates shall not use Customer Data for AI-model training or any secondary purpose, nor share it with third parties, except as strictly necessary to operate the Service.

4. User Accounts & Access

4.1 Account Creation

Customer shall create Accounts for Users via the Administration Console. Each Account requires a unique email.

4.2 Credentials

Users are solely responsible for safeguarding their credentials and must report any breach immediately.

4.3 Roles & Permissions

Nalvin provides role-based access controls. Customer is responsible for assigning appropriate roles and permissions.

5. Data Processing & Privacy

5.1 Compliance

Nalvin processes Customer Data in accordance with the GDPR, the Swedish Data Protection Act and other applicable laws.

5.2 Processing Purposes

Customer Data is processed only to perform the Service. No secondary processing, model training or selling/sharing is permitted, except as necessary to deliver the Service.

5.3 Data Retention & Deletion

• Retention: Customer Data is retained for the Subscription Term.

• Deletion: Upon termination or at Customer request, Customer Data will be deleted or anonymised.

5.4 Data Export

Customer may export its Data at any time via the Service’s export functions. Nalvin will assist upon termination.

5.5 Cookies

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

6. Intellectual Property

6.1 Ownership

Nalvin and its licensors retain all rights in the Service, including software, trademarks and documentation.

6.2 Licence

Subject to payment and compliance, Nalvin grants Customer a limited, non-exclusive licence to use the Service for the Subscription Term.

6.3 Customer Data

Customer retains all rights in its User Data.

7. Fees & Payment

7.1 Subscription Plans

Fees and features vary by plan and are configurable through the Stripe payment interface.

7.2 Trial Period

Trial availability, duration and terms differ by plan and are set up via Stripe.

7.3 Billing & Payment

• Cycle: Monthly or annual, as selected per plan.

• Method: Credit card or invoice through Stripe.

7.4 Late Payment

Late fees and arrears policies are defined per plan in Stripe.

7.5 Taxes

All fees are exclusive of VAT and other taxes, payable by the Customer where applicable.

7.6 Fee Changes

Nalvin may adjust fees for new subscriptions or renewals; changes are communicated according to each plan’s configured notice period via Stripe.

7.7 Refunds

Refund policies vary by plan and are set out in the Stripe configuration.

8. Warranties & Disclaimers

8.1 Limited Warranty

Nalvin warrants the Service will substantially conform to the Documentation during the initial 30 days of each subscription period.

8.2 Disclaimers

Except as provided, the Service is provided “as is” and all other warranties are excluded to the fullest extent permitted.

9. Limitation of Liability

Nalvin’s aggregate liability is capped at the fees paid under the applicable plan during the 12 months preceding the claim. Indirect or consequential damages are disclaimed.

10. Indemnification

Customer shall indemnify and hold harmless Nalvin against third‑party claims arising from Customer misuse of the Service or Customer Data.

11. Confidentiality

11.1 Definition

“Confidential Information” means non‑public information exchanged under this Agreement.

11.2 Obligations

Each Party will protect Confidential Information with at least the same care it uses for its own and use it only to perform obligations.

11.3 Duration

Confidentiality obligations survive for three years after termination.

12. Term & Termination

12.1 Term

Each subscription begins on the Effective Date and continues as specified in Stripe.

12.2 Renewal

Subscriptions automatically renew unless cancelled through Stripe using the plan’s configured notice settings.

12.3 Termination for Convenience

Customer may cancel at any time via Stripe; notice periods vary by plan configuration.

12.4 Termination for Breach

Either Party may terminate for uncured material breach with written notice; cure periods are defined per plan.

12.5 Effects of Termination

Customer access is revoked and Customer Data deleted or anonymised as per data‑deletion settings in Stripe.

12.6 Survival

Sections 7 (Fees), 8 (Disclaimers), 9 (Liability), 10 (Indemnification), 11 (Confidentiality) and 12.5 survive termination.

13. Support & Service Level Agreement

13.1 Support Channels

Support is provided via email (support@nalvin.com) and the Support Portal.

13.2 Response Times

Configured per plan in Stripe (e.g. critical within 2 hours, standard within 1 business day).

13.3 Uptime Commitment

Uptime targets (e.g. 99.9%) and any service credits are defined per plan.

14. Changes to the Agreement

14.1 Right to Amend

Nalvin may amend this Agreement; details and notice periods are configured per plan via Stripe.

14.2 Notice

Notice of material changes is provided according to each plan’s settings.

15. Governing Law & Dispute Resolution

15.1 Governing Law

This Agreement is governed by Swedish law.

15.2 Venue

Disputes shall be heard by the Stockholm District Court or as agreed in arbitration under Swedish law.

15.3 Language

Proceedings shall be in English or Swedish, as agreed.

16. Miscellaneous

• Entire Agreement: This document constitutes the entire agreement.

• Severability: Invalid provisions are severed without affecting the remainder.

• Assignment: Customer may not assign without Nalvin’s prior written consent.

• Force Majeure: Neither Party is liable for delays beyond reasonable control.

• Notices: Notices are delivered as configured via Stripe or by email.

• No Waiver: Failure to enforce any right is not a waiver of that right.