Templates

Operations

Keep teams aligned on what’s broken

Use Template

By Nalvin

Use Template

Description

Nalvin helps you publish a known issues bulletin by summarizing current high-impact issues, who is affected, and the current mitigation or workaround. It pulls from your bug tracker and support signals to keep the bulletin accurate and safe to share, so internal teams stop guessing and customers get consistent answers.

Supported Integrations

Templates are flexible by default. Nalvin automatically picks the right integrations based on what you’ve connected.

HelpDesk

Freshdesk

Asana

ClickUp

Monday

Trello

Zendesk

Intercom

Shortcut

Linear

Microsoft Teams

Jira

Slack

How to best use this template

Below are a few tips & tricks from the Nalvin team to get the most out of this template.

Make it safe to share by default

Known issues often contain sensitive details. Ask Nalvin to summarize impact and workaround without exposing customer identities or internal debugging notes.

Tie each issue to evidence

You can level this up by having Nalvin include the source signal (bug ticket + support volume) for each item. This keeps the list grounded and defensible.

Include a status and next update time

A bulletin is most useful when it sets expectations. Have Nalvin include current status and when the next update will be posted.

Separate “new” vs “ongoing”

Split the bulletin into newly discovered issues and ongoing issues. This helps teams quickly understand what changed since last time.

Keep it short and consistent

Aim for 5–10 issues max. If there are more, ask Nalvin to prioritize by impact and provide a “long tail” count instead of listing everything.

Make it safe to share by default

Known issues often contain sensitive details. Ask Nalvin to summarize impact and workaround without exposing customer identities or internal debugging notes.

Tie each issue to evidence

You can level this up by having Nalvin include the source signal (bug ticket + support volume) for each item. This keeps the list grounded and defensible.

Include a status and next update time

A bulletin is most useful when it sets expectations. Have Nalvin include current status and when the next update will be posted.

Separate “new” vs “ongoing”

Split the bulletin into newly discovered issues and ongoing issues. This helps teams quickly understand what changed since last time.

Keep it short and consistent

Aim for 5–10 issues max. If there are more, ask Nalvin to prioritize by impact and provide a “long tail” count instead of listing everything.