Templates

Communication

Turn messy requests into actionable tickets

Use Template

By Nalvin

Use Template

Description

Nalvin helps your team submit feature requests and bug reports directly in Slack or Teams, then clarifies what’s missing so each request becomes an actionable, correctly-formatted ticket. Once the request is clear, Nalvin routes it to the right project/team and can create the ticket and apply labels only after you approve the final payload.

Supported Integrations

Templates are flexible by default. Nalvin automatically picks the right integrations based on what you’ve connected.

Asana

ClickUp

Monday

Trello

Shortcut

Linear

Microsoft Teams

Jira

Slack

How to best use this template

Below are a few tips & tricks from the Nalvin team to get the most out of this template.

Keep the intake prompt simple

Ask people to share a short description, expected behavior, and any links/screenshots. Nalvin will handle follow-up questions and turn incomplete messages into a clean ticket.

Standardize what “good” looks like

You can level this up by defining your bug vs feature template (steps, expected/actual, impact, severity). Nalvin can rewrite requests to match your format consistently.

Route by rules, not vibes

Provide lightweight routing rules like “Billing → Team X” or “Mobile bugs → Board Y”. This keeps triage fast and avoids ping-pong between teams.

Use approval gates for writes

Have Nalvin present the final ticket title, description, labels, and target project before creating anything. This keeps you in control and prevents spammy ticket creation.

Close the loop in-thread

After ticket creation, ask Nalvin to reply in the original Slack/Teams thread with the ticket link and a one-line summary. This keeps context connected to execution.

Keep the intake prompt simple

Ask people to share a short description, expected behavior, and any links/screenshots. Nalvin will handle follow-up questions and turn incomplete messages into a clean ticket.

Standardize what “good” looks like

You can level this up by defining your bug vs feature template (steps, expected/actual, impact, severity). Nalvin can rewrite requests to match your format consistently.

Route by rules, not vibes

Provide lightweight routing rules like “Billing → Team X” or “Mobile bugs → Board Y”. This keeps triage fast and avoids ping-pong between teams.

Use approval gates for writes

Have Nalvin present the final ticket title, description, labels, and target project before creating anything. This keeps you in control and prevents spammy ticket creation.

Close the loop in-thread

After ticket creation, ask Nalvin to reply in the original Slack/Teams thread with the ticket link and a one-line summary. This keeps context connected to execution.