What it unlocks

Use the Nalvin Freshdesk integration to automate turning support conversations into product insights: pain points, bugs, feature requests, and urgency signals.

Support is usually an “out” integration—Nalvin reads tickets and conversations to produce structured intelligence for product and engineering.

How it works

Nalvin can search and summarize relevant conversations, cluster themes, and extract evidence (without exposing unnecessary customer data).

Then Nalvin can create bug reports or feature tickets in Jira/Linear and link them to affected customers for faster prioritization.

Common workflows

Auto-generate bug reports from repeated support issues and route them to the right team.

Build a weekly support-to-product digest: top themes, regressions, and requested improvements.

Track which customers requested a fix and close the loop after a Jira/Linear ticket ships.