What it unlocks

Use the Nalvin Folk integration to automate customer insights for product teams: ARR, renewal dates, segments, usage context, win/loss notes, and customer feedback history.

CRMs are not about sales automation here—they’re about customer truth and revenue context for product teams.

How it works

Nalvin can query accounts, contacts, opportunities, and notes to create customer insights, renewal-risk summaries, and prioritization inputs.

Where Folk supports write actions, Nalvin can also create structured notes (and updates where supported) to keep customer success and product aligned.

Common workflows

Create a weekly “renewal risk + top feedback themes” report for product and CS leadership.

Sync feature requests and their delivery status back to the customer record (where supported).

Use revenue context to prioritize fixes and features that prevent churn or drive expansion.